This Common Speaking Habit Is Draining All Your Negotiating Power

“John – we are receiving some feedback about the team and their presentation style. In particular we get comments about the inflection of their voice going up at the end. Can you work on this with folks on the team?”

Uncertain Language vs. Command Language 

This is something I see a lot. I call it “uncertain language,” vs. “command language.” Let me explain. The problem with using voice inflection at the end of a sentence when it is not a question is that it makes your statement sound like a question, even though it isn’t, and you come across as uncertain. That dramatically reduces the perception of your status and power.

Saying your statement isn’t a question isn’t the complete truth. Often, when your voice tone goes up at the end of a statement there is an implied question. It’s usually something like “do you agree?” “Am I being understandable?” “Are you okay with this?” “Can we just all get along?” or some desire for approval and connection. It can makes you sound like you’re uncertain, and/or lower status than you actually are. 

When you’re speaking; when you’re the host, or tour leader, or speaking to groups of people, your listeners want to believe that you know what you’re talking about. They like to know that you’re in charge and that you’ve got things handled. Going up at the end of your sentences robs you of that.

Lower, Slower and Louder

There is a discipline called Neuro Linguistic Programming (NLP). Pseudo-science? Maybe so, but I’ll take things that work from wherever they may come. NLP has something to offer here.

One of the ways you can be more effective and persuasive is to begin consciously using embedded commands. Embedded commands allow you to make powerful suggestions by embedding them indirectly within longer statements.  One key step to doing this is making your voice subtly lower, slower and louder when you embed the command.

NLP calls this technique analog marking. In NLP analog communication is nonverbal communication, while words are referred to in NLP as digital communication. Analog communication goes back to our earliest communication; pre-language communication. Sound and movement. 

When you use analog marking to communicate some part of what you’re saying, the unconscious mind notices and understands your communication differently than the conscious mind does. And, when you use sounds and movement the unconscious mind pays special attention. Body language, movement, voice tone, volume, speed and so on. And, you’re always using analog marking. The question I ask myself is whether it’s supporting my message, or my insecurity.

Commands vs Questions

The difference between “you’re going now.” and “you’re going now?” is pretty obvious. What is less obvious is that when you go up at the end of something you do not intend to be a question it sends a very strong signal to the unconscious mind of the listener and has as big an impact on your credibility as the question mark vs. the period has in the sentences above.

Here are a few examples of embedded commands.

  • “I’m here to talk with you and I want you to feel good about yourself”- I might mark “feel good” by saying it slightly louder, slower and with a downward pitch to my voice.
  • “You definitely don’t have to accept what I’m saying if you don’t want to.” “Accept what I’m saying” could be marked by making an open hand gesture.
  • “Would you tell me your story sometime?” I could mark “tell me your story” with a subtle body movement closer to the person. 

To be effective your statements must be statements, not questions. We understand a rising tone at the end of a sentence to be the marker of a question. Going up at the end of a non-question sentence sends the message that you have a question. If the sentence isn’t actually a question then the non-language message is still that there is a question, and it becomes a question about your credibility, or status or knowledge, or some other factor that you don’t intend to call into question!  

The Bottom Line

A question has a rising tone; the inflection goes up at the end of the sentence. A statement has no change in inflection at the end; it is flat. And, a command (this can be a subtle command) goes down at the end of the sentence; it has a downward inflection at the end. And, command language is very powerful. Going down at the end of your sentences gives them extra impact. You can’t do it all the time or you’ll sound silly, but if you take on speaking in command language you will avoid unsure language. And, that will have you sounding more powerful everywhere in your life. 

Tech

When She Couldn't Find a Hairstylist, This Founder Took Matters Into Her Own Hands

When you’re in a new town, whether it be for travel or work, not only do you have to settle in, you have to find all-vendors to handle your services: from a dry-cleaners to where to grab a pizza to where to get a haircut. Most founders build something because they have personal experience with a pain-point and see an obvious gap in the market. Maude Okrah, Founder and CEO of Bonnti is no different. She recently sat down with Project Entrepreneur and explained.

Project Entrepreneur: What inspired you to start your business?

Okrah: It was entirely personal reasons that inspired me to go on this entrepreneurial journey. I’ve been lucky to travel to a number of different cities and countries for work.

As a black woman, our hairstylists are a big part of our lives and finding a good one helps to adjust to a new city that much easier! However, I really struggled with the process of finding good stylists in each new city I went to. I had so many bad experiences with all the different stylists.

If I can get on my phone and order a Lyft, shop for new clothes, and get my groceries delivered why can’t I find a great hairstylist with the same ease? This frustration and desperate need for a solution led to the founding of Bonnti – a mobile app that allows women of color the opportunity to find stylists, discover styles and build community all within a convenient and fun platform.

What’s been the biggest challenge you’ve faced so far?

The biggest challenge I’ve faced so far is learning and becoming fluent in the language of tech. As a non-technical founder, there have been quite a few hurdles I’ve had to face when it comes to app development. I’ve had a crash course in the world of tech.

What is the biggest thing you’d like to see changed in your industry, and how are you working toward making that change happen?

I’d love to see more women, especially women of color, dive deeper into the tech world and come up with solutions to solve the unique everyday problems we face.

I’ve learned so much throughout this entrepreneurial journey that I’d be remiss not to share it with any other woman who even shows an inkling of interest in this field.

What’s one piece of advice you’d give to another entrepreneur just starting out?

It’s all about the 3Ps: patience, persistence, and passion. While the entrepreneurial world is very fast-paced, you have to learn there are times where you have to exercise patience, as stressful as that may be, follow your intuition.

You have to remain persistent. No matter how many no’s you get in one day, even in the face of rejection you have to keep trying.

You also have to love what you do; be obsessed with it! This space is a roller-coster, there are high levels of ambiguity and if you don’t have passion you may not survive.

This article originally appeared on the Project Entrepreneur website and has been condensed for clarity.

Tech

This Time It Matters: Why Apple Is Falling

Preface
Apple Inc (NASDAQ:AAPL) is dropping hard after its event to announce the new series of hardware, in particular the new iPhone 8, 8 Plus and X as well as the Apple Watch 3.

It’s Different This Time
Normally when Apple stock dives on lukewarm product reviews we stand firmly in our position that the stock market reaction is over blown. Our simple thesis for that response is to look at demand, which is hypnotically strong, every time. That is not the case this time.

A New Risk is Not Obvious But is Enormous
Apple announced a more complicated lineup of iPhones this time around. It introduced the iPhone 8 series which is an upgrade to the iPhone 7, and then it announced the highly anticipated iPhone X (pronounced iPhone Ten).

Then the company made the iPhone 8 available this month, but pushed delivery of iPhone X to early November, which pre-orders stating in late October. That has created a risk.

It turns out that Apple hyped the iPhone X so much, and poured so much new technology into it, that it has left the demand for iPhone 8 lackluster in Apple terms. Here’s what we mean.

If you go to the Apple Store, and try to purchase an iPhone 8, the wait time is essentially 1-3 days for the smaller memory version. Here is an image:

That is for the iPhone 8, in Los Angeles, on Verizon’s (NYSE:VZ) network. The other networks are essentially the same. A normal wait time for a new iPhone release is usually several weeks, let’s say 2-4 depending on where you are in the world.

There are also reports that in store lines are much smaller than before, with one report pinpointing Sydney Australia, where only 30 people were camped out for the new release. Reports from China are similar.

Here are links to two stories:

Turnout for iPhone 8 Launch in Australia “Bleak” as Customers Hold Out for Upcoming iPhone X
The iPhone 8 launch in Sydney saw “a bleak turnout,” reports Reuters, with fewer than 30 people lining up outside of the Sydney Apple Store on George Street. In past years, hundreds of people have lined up for new iPhones on release day.

Apple Falls After Analyst Report Indicates Weak iPhone 8 Demand
Consumers pre-ordered about 1.5 million handsets on Chinese retail website JD.com in the first three days, compared with about 3.5 million for the comparable period of iPhone 7 orders.

Tim Cook just said he “couldn’t be happier” with the iPhone release (and Apple Watch 3). While sales are lower than prior models, there is one reason, a big reason, that he may actually be telling the truth.

Is There a Plan?
One of the headlines that surfaced from the Apple Event was that the iPhone X was very expensive, starting at $ 999 and climbing to $ 1,200 based on the configuration.

It’s possible, maybe even likely, that Apple decided to release the iPhone 8 for less to make it appear that it was not forcing Apple loyalists to buy a far more expensive phone by offering a reduced priced new model (iPhone 8).

In fact, it does appear that even in the bearish analyst notes, each tends to comment on the fact that demand reduction for the iPhone 8 is simply a reflection of the outsized demand for the iPhone X.

If that’s true, then Apple will have an average selling price significantly higher than in prior times, and if demand is in fact to the point where Apple also sells more units, then that would bring a windfall of profits larger than any company has ever seen in one quarter. If that sound overly bullish, it’s just the choice of words — Apple already has the largest earnings ever in one quarter, so this would be a breaking of its own record — also known more simply as, “growth.”

Back to Risk
While there is a rather bullish narrative to wrap around this odd iPhone selection, there is also, in earnest this time, a reasonable bearish thesis.

Apple won’t be delivering its iPhone X until well into November, and if demand is very strong, it might not even be able to deliver before the holiday season in the United States. And while, certainly, if all of those sales simply occur later in the year (or early 2018), then that’s fine, but to consider that a foregone conclusion is a step we are not willing to take with blind faith.

Some consumers, perhaps many consumers, will not wait. And while Apple loyalists may stick around for a later date, the all-important “Android switchers” (those smartphone Android owners that switch to Apple) may not — and that is a real risk and worthy of a stock drop, until proven otherwise.

Apple’s market share in the United States is jumping as Android loses market share — an under reported but critical phenomenon. On January 11th, 2017, 9TO5Mac wrote iPhone market share grows 6.4% in USA, takes share from Android in most markets.

Apple gained 9.1% in the UK, mostly at the expense of Windows phones.

The iPhone grew its market share in Australia, France, Italy, Japan, Spain, the UK and USA, with Android seeing its own share drop in all of these countries bar Italy, where its growth was less than half that of iOS.

Those are Android switchers and Apple may have just put that group, or at least that trend, in serious jeopardy.

Now What?
We believe the iPhone X is going to be a knock-down drag-out mega hit, and the elevated price will make it yet an even larger success. But, the risk that Apple took, as of right now, is hurting the company both with iPhone 8 sales, and potentially, with Android switchers. And that is not a false narrative — it is accurate.

That risk means the stock should drop, and is dropping.

But, we’re not done yet. What we did not show you, and is easily missed unless you are really looking, is how hard Apple is focusing consumers on the iPhone X over the iPhone 8 — in our opinion.

I recorded a 45 second video arriving on the Apple Store and looking at iPhones. I have turned to video to allow you to make your own decision, as opposed to snapshots, which are too selective and an be used to weave any narrative the author likes.

When you watch this video (below), decide for yourself if you feel that Apple is purposefully pointing people to the iPhone X over the iPhone 8. Here we go:

[embedded content]

That’s hardly headline grabbing footage, but we found it noteworthy.

Apple Watch 3
There have been some pretty poor reviews of the Apple Watch 3 surrounding its LTE connectivity and its battery life. This is one of those times where the reviews are meaningless. Demand is strong and that’s all that matters.

Here is a snapshot from the Apple Store for that product:

We see the Watch becoming a runaway success as people learn to use that wearable device as a standalone product — leaving the phone at home on runs, meetings, swims, hikes, and whatever other times such a convenience could be desired.

Conclusion
We maintain our Top Pick status on Apple, but have certainly tempered our bullishness with an undeniable new risk. It might work out very well, but, it might not, and that is a new risk to Apple stock.

The author is long shares of Apple Inc (NASDAQ:AAPL).

Thanks for reading, friends.

Please read the legal disclaimers below and as always, remember, we are not making a recommendation or soliciting a sale or purchase of any security ever. We are not licensed to do so, and we wouldn’t do it even if we were. We’re sharing my opinions, and provide you the power to be knowledgeable to make your own decisions.

Legal
The information contained on this site is provided for general informational purposes, as a convenience to the readers. The materials are not a substitute for obtaining professional advice from a qualified person, firm or corporation. Consult the appropriate professional advisor for more complete and current information. Capital Market Laboratories (“The Company”) does not engage in rendering any legal or professional services by placing these general informational materials on this website.

The Company specifically disclaims any liability, whether based in contract, tort, strict liability or otherwise, for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with access to or use of the site, even if we have been advised of the possibility of such damages, including liability in connection with mistakes or omissions in, or delays in transmission of, information to or from the user, interruptions in telecommunications connections to the site or viruses.

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Disclosure: I am/we are long AAPL.

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Security News This Week: A Deluge of Mega-Breaches Dumps on the Dark Web

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This keyboard lets you search Google images without the need for a browser


For all those moments when text, punctuation and emoji aren’t enough for communicating, there’s now a keyboard with a built-in search feature that allows you to pull results directly from Google Images and paste them into your message. Image Search Keyboard, available for free on iOS was developed by Rocketship. It’s surprisingly quick considering it has to contact Google’s servers and then deliver results back. Once you’ve downloaded the app, go to Settings > General > Keyboard >Keyboards > Add New Keyboard, Tap Image Search twice then Allow Full Access to allow searching for images. Tap the globe key on your…

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Sci-fi tech arrives with this flexible phone with 3D holographic screen

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The future of gadgets is filled with flexible and holographic technology. At least that’s what sci-fi movies and the super-smart geeks in science labs developing the future keep telling us.

Researchers at Queen’s University’s Human Media Lab have created what they call the world’s first flexible holographic smartphone. The Android-based smartphone prototype is called the HoloFlex.

When the HoloFlex is bent, the full HD (1,920 x 1,080) touchscreen is capable of displaying a glasses-free 3D image. A bend sensor inside lets users manipulate objects on the z-axis, adding three-dimensional depth input. Read more…

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Source:
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This Delaware entrepreneur used to run an ISP out of his home

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This Guy Makes Art Out of Sloppy Photoshop Disasters

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Dark data generally refers to all the information an organization collects, processes and stores but doesn’t use for analytics or other purposes. It’s often unstructured or qualitative data that’s harder to keep track of than numerical data is, and by research firm IDC’s reckoning, it can account for as much as 90 percent of an organization’s information assets.

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